When we listen to fix, we are not really listening. Instead, we are thinking of ways to solve the other person’s problem. When we are preoccupied with thinking of solutions, we are anxious for our turn to talk so we can share our wonderful ideas. This takes us away from being fully present. In addition, we likely miss parts of what is being said along with the emotions that are expressed.
When we listen to care, we are open to hearing what the other person is saying WITHOUT the mental distraction of needing to think of ways to fix them or their problem. It is freeing to be able listen with a clear and open mind. We are able to pick up on the other person’s emotions and body language so we listen beyond the spoken words. We can express empathy and compassion.
So it’s always our choice whether to listen to Care, or listen to Fix.