The Golden Rule

Dear Coach:

I have had the pleasure of working, during transactions, with many of my broker colleagues over the years. There seems to be an increasing number of brokers that lack, what I will call, proper etiquette and manners. While not unethical, it makes the transaction unpleasant for both me and my clients. What advice do you have for how brokers should treat their fellow broker?

Good question! I got feedback from several brokers on this important topic. Here is what they shared:
Treat other brokers as you would like to be treated. This suggestion was shared numerous times. It is truly the foundation of living a life of integrity.

Treat other brokers so that you can look yourself in the mirror at the end of the day and smile at the person you see. You can only control you.

Communicate clearly and often with the other Broker. When both brokers are on the same page with the same information, transactions are smoother. This works well with spouses and children too!

Give the other broker the benefit of the doubt when they don’t show up as you would like them to. They may be having a bad day. We don’t know what is happening in their lives. They could have cancer or be dealing with a sick spouse, child, or parent. Maybe their computer crashed or they are just having an off day. It happens to all of us so we should cut our fellow brokers some slack.

Treat the broker on the other side of the transaction as your partner. The deal is more likely to close when brokers work as collaborative partners.

When you are the listing broker, you may run into the selling broker again when they are the listing broker. If they had a great experience with you, they will share that with their clients and you just might be the winning bid based on a great past experience with that broker.

Be a positive role model for the brokers in your office and for those you interact with on transactions. Always act in a professional and respectful manner.

When you begin to engage with another broker, share your process and expectations. Ask them about their process and expectations. This minimizes misunderstandings and miscommunications.

When you find yourself having to work with a broker that is not “showing up” well, one approach is to be direct with him or her. Share with them how their behavior is impacting you and your client. Be sure to stay on your side of the street by using “I” statements and sharing your feelings. Ask them if they are willing to work in a more collaborative manner so that the transaction closes and clients enjoy the process. Then, let go of the outcome.

In summary, the golden rule is always the best advice. Treat other brokers the way you would like to be treated. Since we are all human, we will not always be at our best, so give others the benefit of the doubt. Control the things that you can, and let go of the rest.